FAQ

When will I receive my order?

Product delivery takes 3-5 days. If the product is already in stock, it will be dispatched the next day. In the case of bespoke design, it will be delivered in 3-5 days.

Can I track my order?

You can view the status of your order from the My Account page by clicking ‘My Orders’.

Pending or Processing – your order has been accepted and our fulfillment team will be sending it out asap.

Complete – your order has been shipped and you will receive a tracking link from our courier once it has been scanned at their depot.*

*Please note only first-class orders will receive tracking link.

How can I reset my password?

From the My Account Login page click on ‘Forgotten your Password?’ and enter your email address. If we have an account registered with that email address, you will then receive a link via email with instructions on how to reset your password.

Is your pottery microwavable and dishwasher safe?

You can find this information on all the product pages.